Terms & Conditions + Refund/Return Policy

Terms & Conditions

Last updated: [July 23, 2025]

Welcome to Utshoob (https://utshoob.com). By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully.

Use of our website

• You agree not to use our site for any unlawful purpose.

• You must be at least 18 years of age to use this website and place orders.

• You are responsible for maintaining the confidentiality of your account information.

Product information

We make every effort to display product details and pricing accurately. However, mistakes can occur, and we reserve the right to correct errors without prior notice.

Pricing and payment

All prices are listed in [Bangladeshi Taka / USD — update as appropriate]. We reserve the right to change prices at any time. Payments are processed securely through our payment partners.

Shipping & delivery

Delivery times may vary depending on your location and shipping method. We will provide estimated delivery times during checkout.

Intellectual property

All website content, including text, images, and logos, is the property of Utshoob and may not be used without our permission.

Limitation of liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

Governing law

These Terms are governed by the laws of [Bangladesh / your jurisdiction — edit as needed].

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Refund & Return Policy

Returns

• We accept returns within 7 days of delivery, provided the product is unused, in its original packaging, and with all tags intact.

• Certain products (e.g., personal care items, custom orders) may not be eligible for return.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7–14 business days.

Exchanges

• If you received a defective or damaged item, please contact us at utshob2024@gmail.com within 48 hours of delivery with photos of the damage.

• We will arrange a replacement if stock is available, or offer a refund.

Return shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Contact

If you have any questions about these Terms & Conditions or the Refund & Return Policy, please email us at utshob2024@gmail.com.